Communications for a smart workplace
XCaaS
At Cleartec, you can rely on a combination of our expert advice and understanding of your business needs, and our partnerships with the world’s leading Unified Communications specialist, offering a global integrated cloud communications platform provider to meet your communication needs.
What is XCaaS?
Cleartec offers XCaas
Cloud Communication Platforms delivers:
- A scalable platform which grows with you, reducing costs and maximising agility, while helping you become more resilient and responsive
- Call, directory, video conferencing, chat and contact centre in a single license
- A single administration tool for system setup, with user and data management
- Optimised cost of ownership by giving each user the exact features needed for the job
- Over 50 third-party app integrations for UC and CC, along with leading integrations for key business tools such as Microsoft Teams or Salesforce
- Programmable APIs and built-in compatibility with major software
- Full analytics and collaboration between contact centre agents and functional area experts.
Why use Open Communications Platform™?
Instant access to information
Give your team a full access to customer information. They will have access to any interaction a customer has had with your business and transparency of previous call transcripts.
Company-wide collaboration
Collaboration taken to a whole new level. See your colleagues’ availability before transferring calls, reducing ‘bounce’ for your customers, and customise interfaces so team members have all the relevant information in front of them.
Open integration framework
Easily connect your business and CRM apps, to help your teams achieve new levels of productivity without complexity or cos
Contact Centre
Create greater employee and customer engagement with AI-powered workflows for every interaction.
Reliable global comms
Get the security, privacy, compliance, reliability you need for complete peace of mind, with a single point of accountability
Full transparency for complete business insight
Unified analytics across all your employee and customer interactions give you the business intelligence you need to drive continuous improvement.
Complete communications
Everything is here, all accessed from one place, enabling you to interact with your customers across all channels, wherever they are.
Any platform, anywhere
With everything on one screen for your employees, your customers can engage with them using their preferred method of communication and you’ll never miss an interaction.
A smart, digital workspace
Your team has the flexibility to work from anywhere, on any device, but still communicate and collaborate as if they were in the same space.
Scalable communications
One administration console allows you to configure, manage, and monitor all your communications from a single source, and is flexible enough to scale to meet your needs.